How it gets
to you.

Processing time

Orders ship within three to five business days from the date of purchase. Hand-dyed yarn is inspected and packed by hand before it leaves the studio. Pre-orders ship on the date stated at the time of purchase. That date is not a guess, but it can slip if something goes wrong in the dye process. You'll hear from us if it does.

Domestic shipping

All domestic orders ship via USPS. Small orders ship First Class; larger or heavier orders ship Priority Mail. You'll receive a tracking number by email when the label is created. That usually happens within a day of the order shipping.

Transit time after the label is created is typically two to five days, depending on where you are. USPS estimates are not guarantees.

International shipping

International shipping is available at checkout. Transit times vary significantly by destination and are outside our control once the package is with USPS. Customs duties, import taxes, and VAT are the responsibility of the recipient. We cannot predict or cover these.

Some countries have restrictions on certain fiber content (notably wool and animal fibers). Check your country's import rules before ordering. We cannot issue refunds for packages seized at customs.

Lost or damaged packages

If something arrives damaged, photograph it before touching it and write to tess@arachnefiberworks.com within seven days. We'll sort it out. If USPS marks a package as delivered but it hasn't arrived, wait 24 hours; it usually shows up. After that, file a claim with USPS and write to us. We're responsible for the package until USPS has it; after that, claims go through the carrier.